How to Manage Uncertainty and Adapt on the Fly: Five Remote Meeting Strategies You Can Implement Today

How are you all doing? I hope this email finds you and your loved ones safe, healthy, and making time for a few deep breaths. Be gentle with yourselves, have as much fun as you can, and let me know if there’s anything I can do to help you as we navigate this wild time.

Speaking of wild, it’s hard to imagine that a month ago, I was at the third annual ShapingEDU Unconference at Arizona State University. We all know how rapidly the COVID situation has been evolving, and though we had initially expected over 200 invite-only participants to join us at ASU, around 50 folks made it in person with many more joining remotely from around the world.

Karina graphic recording in person at Arizona State University - ShapingEDU Day 1

However, after first full day the organizing team made some difficult decisions. Ultimately, they decided to shift to a fully remote meeting for the final half day of the Unconference.  

That’s right: On Thursday the Unconference was blended in-person and online, and on Friday morning, all participants were fully remote. Without missing a beat, this remarkable group kept co-creating together – we weren’t going to lose the opportunity!

Screen sharing in Zoom, graphic recording on my iPad (behind my shoulder) - ShapingEDU Day 2

So, what made it possible for this group to pivot and adapt so quickly? How can your team learn from ShapingEDU?

Here are five observations as to what enabled this agile Unconference to remain successful despite unprecedented hurdles, that you can learn from and implement today!

1. The group was already used to blended learning – we meet regularly for webinars throughout the year between Unconferences to keep the work going.

   What you can do: Take some time to make sure your people are comfortable with the platform you’re using and make support accessible. Practice often!

2. We had a killer tech team supporting the whole event – streaming multiple cameras to Zoom, using mics so remote participants could hear, and a team of people monitoring the chat and Slack channels to answer questions and help with technical issues.

   What you can do: Have someone designated to help you run your remote meeting and be clear on expectations and roles for the two of you. Who will guide the conversation? Keep time? Monitor the chat? Even if it’s just you, think about how you can set expectations and build in time during the call to check on the chat, answer questions, and provide support.

3. Organizers communicated changes clearly and transparently – they were swift to share updates and how to continue participating. They leveraged multiple avenues for sharing how and when to stay involved, and kept it simple.

   What you can do: Have templates prepared ahead of time for various scenarios that might emerge. Post language for different outlets in a Google Doc that’s shared so your team all has the same info, and have a plan for who will make sure it’s shared where.

4. Graphic facilitation was leveraged in-person and remotely to provide continuity and engagement – at ASU, we created towers with boards on-site and live-streamed visuals to remote participants, and when we moved remotely, we shifted to screen sharing digitally created graphic notes. Watching the literal shape of the report outs emerge kept participants interested and helps catch people back up on the most important ideas, even if they do need to step away for a bit.

   What you can do: Partner with a graphic recorder before your remote meeting to brainstorm ways to leverage visuals to minimize the temptation of multi-tasking, keep track of many ideas, and build a shared picture of the conversation.

5. There was continuity throughout and after the Unconference -- from live to online sessions to continuing to work remotely between Unconferences, the ShapingEDU team knows that the visuals provide a solid foundation for building on ideas over time. They were sure to make the most of the graphics created during the Unconference in a follow up email (see below) with a clear call to action for next steps sparked memories and kept the community engaged even afterwards.

   What you can do: Create a communication strategy with a clear summary of the event and next steps for action from participants. Work with your graphic recorder so you’ve got visually engaging content that helps transport participants back to the ideas shared during the meeting, and carries the key ideas forward.

The follow up email after ShapingEDU 2020.

While meeting online often means lowering expectations for what is doable, you don’t have to sacrifice everything. Let’s explore how to leverage digital graphic recording or remote facilitation for you!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

Staying Home Even though live events have been cancelled for the next few weeks, I’m always impressed with how my clients adapt and innovate on the fly, and I’ve been digital graphic recording live for remote meetings.

How Can I Use the Graphics After an Event? In January I supported the National Council for Science and the Environment (NCSE) during their annual conference in DC. They’ve just released the conference re-cap website packed with videos, Tweets, and highlighting interactive pieces of the conference. You can see how they wove in the graphics in multiple ways – here are the Sights and Sounds of NCSE, the Experience Wall in Engagement with Purpose, and a full Graphic Recording Gallery.

For another perspective on how ShapingEDU pivoted on the fly and a couple of shots of me working at ASU, you can read the one and only Paul Signorelli’s blog about it here.

A Freelancer’s Favorites: Illustrated Tips for Working From Home

First of all, I want to say the last two weeks have been surreal, and we all deserve a deep breath.

I’ve been delighted by the intentional way people are being good to each other and despite massive shifts and challenges, I am holding the energy that we will come through COVID better than we were before.

As I’ve been hearing stories of the challenges of shifting to working from home, I wanted to share a few of the tips I’ve learned from other entrepreneurs, as well as through trial and error over the past 6 years of owning my business and working out of a home office.

Without further ado — I give you: llustrated Tips for Working From Home!

Click through on each to see the different tips!

If you need a daily dose of uplifting stories, I love @Upworthy on Instagram. And of course for mellow snippets of the garden, chickens, and bees, come on over to my feed too!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

At Home! I hope you are too :) Even though live events have been cancelled for the next few weeks, I’m always impressed with how my clients adapt and innovate on the fly, and I’ve been live digital graphic recording for a few projects on Zoom.

Phoenix, AZ At the third annual ShapingEDU Unconference. This group in particular is on the cutting edge of technology and learning, and there’s no other group I’d rather adjust on the fly with. We went from a hybrid in-person and remote meeting on the first day to fully remote on the second — more on that in the next newsletter!

If you’re finding yourself on more video calls than ever before and need a way to keep participants focused and anchoring participants to a common story (theirs!), let’s explore how to leverage digital graphic recording or remote facilitation for you!

Warm Wishes from ConverSketch

Many of us are wrapping up loose ends (and presents!) this time of year in the states, getting ready for holidays. The same is happening here at ConverSketch – one major thing I’m working on is reflecting and planning for the new year.

However, that’s for my next newsletter, because I haven’t put the finishing touches on some custom tools to help you do some visualizing too. Can’t wait? Here’s what we did last year.

This week as things have started to wind down, (also partially thanks to a wicked cold, partially because of a deadline to get a commission painting done before the holidays) I’ve had some time to pick up my paints again.

And I remembered how much joy it brings me to play with water and pigment, and create my interpretation of the dazzling beauty of the natural world.

So, this week here’s a little painting I did for a friend. And a little reminder to take a deep belly breath (go ahead, do it now), and take a moment for you to do something that brings you joy during the holidays. Because that joy will shine to everyone around you, and is a gift in itself!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

New Jersey: With a new team as they co-created a shared mission, vision, and priorities for the next year. Although I can’t share content, here’s a snapshot of the visual agenda I created to set the tone for the day.

Las Vegas: With a group of data center industry leaders examining trends and sharing ideas. Again, I can’t share most content, but I can share this engaging presentation on social media.

In the Studio: Working on an illustration with the CIO at University of Pittsburgh to share his strategic vision with the rest of the Pitt community!

Where is YOUR Team’s Energy Going? One Way to Clarify for Sure.

Have you ever thought about something, then a few days or weeks later, that little thought has popped up in your life as a reality?

It’s such a treat to experience “energy flows where attention goes” -- in my personal life, and with groups using the graphics I create with them.

The visuals serve as focal points for groups to make connections or build shared agreement, illuminate a previously murky story, and reflect on their experiences together. They can also become “professional vision boards” for the organization to keep what’s most important front-of-mind among the complex systems they’re working in, for the coming weeks, months, even years.

It’s delightful to notice when thoughts seem to bring things to life, and for me it’s important to take time to appreciate them. Paying attention and offering gratitude is one of my favorite ways to stay centered, especially in the crazy times (cough, holidaze anyone? Click that link for some strategies to take it on with style and grace).

This week, as folks across the US take time to practice gratitude, I’d like to say I’m SO appreciative for you, my readers! Even if we haven’t met in person, you matter to me and I put my energy into these missives because you’re worth it! So, here’s a favorite from a few Novembers past – let’s draw turkeys!

Looking for ways to focus your team’s attention on what matters most?

Once again, thank you from my heart and soul for your partnership, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

I’m on vacation this week! Thanks in advance for slower than usual response times. Here’s what’s been happening in November:

Denver, Colorado: For the second annual Water in the West Symposium. Professionals across the food, environment, and municipal landscape discussed solutions to the challenges around water in the high desert.

Scottsdale, Arizona: With an executive leadership team. While I can’t share what I captured, here’s a digital welcome illustration I created for the first morning.

Denver, Colorado (again): To graphic record a visioning and relationship-building workshop for the Housing Innovation Alliance Live Round Table. The Alliance brought stakeholders together and designed a conversation-based day to ideate around the concept of creating Attainable Housing for All.

Albuquerque, New Mexico: When the office is the children’s science museum, you know it’s going to be a great day. Explora Museum brought me in to capture hands-on presentations about how to integrate STEAM (science, technology, engineering, ARTS, and math) into early childhood education!

The CSU Powerhouse: Graphic facilitating for leaders in Colorado’s hydrogen energy development. The group shared the state of the science and explored Colorado’s potential to lead the path toward massive decarbonization by using hydrogen.

In the Studio: Working on several studio illustration projects. Here’s a snapshot of a digital illustration for the team at IPBES to bring the words and details of their capacity-building strategy to life!

The Biggest Mistake I See Conference Planners Make and How You Can Avoid It

How many times have you signed up for a conference and been psyched for the opportunity to network with other people in your field, thought leaders, and share ideas on the future together…Only to find yourself slipping out early because your brain is full and you don’t want to sit through another panel presentation?

As a graphic recorder, I get to attend events across sectors, from federal agencies to corporate events and everything in between. And working with the event planning team ahead of time, I know how much work goes into pulling off an event of any size, and how deeply those event planners care about the success of the meeting.

And YET…I still see this mistake over and over again. Even if the planning conversations seek to avoid it.

What’s the biggest missed opportunity I see?

Not planning enough time for people to actually CONNECT with one another face-to-face and have the time to WORK on solving a problem together.

Let’s think about it. If you’re hosting an event, you’ve spent heaps of money on doing it right. You’ve brought important, smart people together into the same room…think of what the time of every individual in the room is worth taking a day away from other work to be there!

So, how can you make the most of their time? How can you work to move the field or think of a new solution or build deeper relationships with this group?

It’s tempting to stick with the status quo of panel after panel of people sharing top ideas. And there’s certainly a time and a place for that. I challenge you to think outside the box, and schedule in more time than you think you might want for interactive processes that will leave your participants feeling heard, energized, enthusiastic about their contributions, and creatively fueled by the end!

Ready to work with a graphic facilitator to create a process your participants won’t forget?

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.


Cheers,

Where in the World is ConverSketch?

Fort Worth, Texas

With an eyecare corporation building relationships and co-creating a strategic path forward. So, what is strategy you ask? These pups can tell you!

Loveland, Colorado

Sharing tips and trick for visual communication with teachers at Bill Reed Middle School!

What’s Best for Your Event – A Graphic Summary or Chart for Every Session?

Often graphic recorders come prepared to capture every session in detail. However, sometimes we can be of greater service to the group by producing a single summary illustration of the high-level content of the entire day.

How do you decide which is the best approach for you? Here are a few ideas based on how I’ve partnered with clients to create the best outcomes for their specific needs.

Capturing in more detail is helpful when:

-          It’s important to capture many different perspectives and viewpoints to show all voices are heard and/or begin drafting a map of the landscape the group is working in.

-          Part of the event will be knowledge downloads, and part of the event will be tapping the wisdom of the room to address a challenge or problem. Having the information presented posted around as charts helps participants build on and remember what was shared as they develop solutions and next steps.

-          There are juicy keynotes or panels you want to capture and post as a gallery during and after the event to maintain momentum and inspire action with the group.

-          Groups will be taking ideas from plenary and developing them further in breakouts and need details to work with.

One chart for one hour of content from a panel — this was one of many graphics created over the day.

A summary graphic can be more useful if:

-          You’ve got concurrent sessions and only one graphic recorder. I often work with clients to design processes for staff or participants to capture key ideas and help me integrate them into the summary.

-          There is small group work without reporting back every time.

-          You want a slightly more polished piece to share during and after the event in reports, etc.

-          The content is sensitive but capturing the overall process and high-level ideas is valuable for participants. Sensing and holding the energy in the room is important for the process. I become part of the container for the group to move through their path, and the graphic summary can also hold that energy.

An example of a two day summary of back-to-back presentations for Houston Methodist Neuroregeneration Summit.

There are many ways to leverage a graphic recorder to best support your group. I love working with my clients leading up to the event to make sure the graphics are tailored to your needs and help move you toward your goals.

And sometimes, this is a “yes, and” situation – it’s important to capture content from each session, then after the event, I’ll work with clients to co-create a visual summary of the key messages to share moving forward.

Have an event coming up? Let’s connect and brainstorm the best ways to leverage visuals for lasting impact and engagement!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

Denver, CO: For the closing session of Regis University’s Orientation Forum. New students reflected on a day experiencing different parts of the Denver community, and shared what kind of community THEY wanted to create together over the next year…and beyond!

Washington, DC: With the Democracy Fund to begin creating a systems map of our country’s democracy. It was complex, challenging, thought-provoking, and the hearts and minds of the people in the room are extraordinary! And another example of a summary of content from the entire day.

Newest Watercolor Video is…Heat Illness: Fun for everyone, right? Here’s a video from the National Park Service on how to safely prepare for fun outdoors even in the heat of the summer.

Tales from New Jersey Part 2: What I Decided to Step Into and How It Went

Have you ever shared something that seemed like second nature to you, but when you shared it, people were delighted and learned something new?

Last month I got to surround myself and learn from others in my professional field at the International Forum of Visual Practitioners (IFVP) conference. Here’s part two of my reflections from the event on where the field is headed and where I’m showing up.

For the first time, I presented a breakout workshop during the conference. At IFVP, I’ve always seen myself as a newbie, even though I’ve been a graphic recorder and facilitator for more than 8 years. I love teaching and facilitating, and I thought it was about time I offered something from my perspective back to my community. The topic? Email marketing that feels authentic AND builds your business.

Stepping into my expertise felt GREAT. People had a blast and applied what they learned. I may have flossed (the dance move, not the dental hygiene…At least not during my workshop). Sharing things that seemed obvious to me were revelations for my audience, and it was a treat to get to share more of my quirks and winning humor with my captive audience ;).

So I encourage you to consider: How might you stepping into ownership of your knowledge? How are you giving back to your community? Whether it’s volunteering or simply offering smiles to strangers, you can have an impact far greater than you know!

Want your meetings to have a greater impact? Let’s talk about how visuals can elevate engagement, understanding, and action at your event!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

CU Boulder: Teaching a short-course on basics of visual communication and graphic recording for the Master of the Environment summer program. These students got it right away and immediately jumped in with two feet to re-design infographics on agriculture in Boulder County.

Albuquerque, New Mexico: Back with the New Mexico Breastfeeding Task Force to support a Summit on Maternity and Infant Care for professionals across the state. A favorite session and graphic recording chart was on Mindfulness Meditation as a tool for self care. Namaste!

Aspen, Colorado: For the 10th annual Tech Policy Institute Aspen Forum! I learned about and scribed everything from “tech-lash” to cryptocurrency regulation to AI and machine learning and the role policy plays

Crossing the Divide – How to Find Common Ground Among Diverse Perspectives

Whether it’s national politics or internal to your organization, we all hear stories about polarized viewpoints, and the challenge of working across silos.

At the same time, we know that diversity is not only healthy, but also builds resilience when things don’t go as planned.

So how do you harness the inherent tension that bringing diverse perspectives, and potentially combative ones, together to build a strong, shared path forward?

Here are four suggestions for finding common ground from my experience as a graphic facilitator:

-          Create space for context setting and relationship building. Often overlooked or dismissed as “wasting time”, building in time at the beginning of the event, as well as throughout, to clearly outline the “why” of the meeting and for participants to get to know one another allows for more ease when conversations get difficult.

-          Put more time than you think into developing questions to surface shared values, such as “What is important about the work we do?” can provide a window into the group. Having a few open-ended questions like “What should we do about __________?” provide space for participants to surface concerns or solutions the planning team might have missed, but are integral to moving forward successfully.

-          Build in less structured time. This is another piece that often feels like a “waste” of time, but is vitally important to cultivating trust and creativity. This is especially true if much of the agenda will be presentations or panels – you’ve invested in bringing all these important people together to work toward a goal, now give them the freedom to use those brains and hearts to do the work!

-          Draw it out with the intent of surfacing shared ground. Graphic facilitation or recording is a tool to leverage to literally show the group where they’re in agreement. Partnering with a graphic facilitator who can work with you to listen and capture through a particular “lens” to help surface shared values or tensions helps the group keep track of complex, moving parts to build a shared picture of what’s important.

Have you been looking for common ground on an issue? Click that button to explore how we can leverage visual tools for lasting success.

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

The Colorado Front Range: Working with a public health team and their partners as they evaluate an assessment to use the data to support the community, and hospital managers to think more deeply about building trust in their teams.

In the Studio: Painting up another explainer video for the US Forest Service’s Rocky Mountain Research Station (RMRS). This video will be available in October, but for now, here’s another look at a video created for the RMRS last year.

One Easy Strategy to Increase Authentic Inclusion at Your Next Conference

The past few weeks, a few conversations have had me taking a step back and seriously consider and appreciate a lot of things I take for granted. As you can imagine, that list is long, but the one thing I want to write about today is inclusion and accessibility – particularly for people with differing abilities (thanks Melwood for the lingo!).

A few weeks ago when I was at ASU, I met someone who has been part of the ShapingEDU community, and they told me something that stunned me. We’ve been doing webinars on the various ShapingEDU themes, aka neighborhoods, which I’ve been digitally graphic recording and screensharing during the conversations.

As we chatted, he explained he used hearing aids, and the webinars were sometimes difficult to hear or follow. He then told me this:

“Karina’s graphic facilitation of meeting notes, a-has, and conversation during our ShapingEDU webinars, and our in-person Empower IT conference helps me to not only follow these lively and important discussions occurring, but also in processing the information which flows rapidly.  As a hearing impaired individual, these pieces of art...yes, they are art...continue to be instrumental in assisting me in processing the information.  These pieces are more engaging, more accurate, and more impactful that closed captioning could ever imagine, or hope to be.  Karina is a consummate communicator.  She has identified the universal language to us all, pictures.  I look forward now to any meeting which Karina will be communicating visually with the participants.  Simply put, she does amazing work!”

— Casey Davis, Arizona State University

(I asked him to kindly write it down so I’d capture his eloquence, thus the shift from first to third person.)

This totally shook up my frame of reference and made me reconsider what and how I capture and being sure the context is clear for those who may not be able to hear everything that’s being said. And was a great excuse to take a step back and consider what I take for granted.

Are you considering the abilities of all your participants when designing an event or webinar? Let’s talk about creating a more inclusive environment with some visuals.

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

Boulder Colorado: At the second annual Optical Innovation Summit with leaders in the vision and eye care industry discussing innovation and offering advice for startups in the room.

Colorado Springs, Colorado: At the Society for Menstrual Cycle Research Symposium (awwwww yeah!) learning tons about women’s reproductive health, thinking about how we talk about periods, and learning that pads and tampons are taxed as luxury items (seriously, things half the global population needs every month).

One Simple Question You Can Use to Train Your Brain to Apply Systems Thinking to Any Challenge

I’m on a learning-about-systems-thinking-kick. Why? Because the challenges and questions I’m seeing across sectors with the clients I partner with are more complex, more dynamic, and require solutions that address root causes.

And I want you to have the skills to recognize systems at play and know how to look for creative solutions that lift your team to the next level.

My last post covered the basics of systems thinking and a few everyday places to observe systems in action.

Okay, so it’s easy to see how stocks and flows apply to a bathtub, or feedback loops are seen in bank account interest.  

But what about starting from scratch? Where to begin?

Here’s a gem from Thinking in Systems by Donella Meadows. Ask yourself:

If A causes B, is it also possible that B causes A?

Alright Karina, bring it back down. What does that actually look like?

If perceived lack of control causes low employee engagement, is it also possible that low employee engagement causes perceived lack of control?

Or…If not having a shared vision causes a siloed organization, is it also possible that a siloed organization causes not having a shared vision?

And if you want to get even more cerebral, she also challenges readers to “Try to think of a human decision that occurs without a feedback loop.”

 Do you have a persistent challenge your organization keeps coming back to? If you think some visual strategizing could illuminate a new solution…

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

In the Studio: Filming a new illustrated video for the National Park Service Climate Change Response Program, creating digital illustrations, and prepping for a lot of travel next week.

View fullsize

It's been a month since we've been back from rafting the Grand Canyon and I'm stoked to share this shot taken by my husband - that's me in the light blue rowing through a rapid called Upset! Click on the photo to see a larger version! Photo: Spencer Branson