How to Manage Uncertainty and Adapt on the Fly: Five Remote Meeting Strategies You Can Implement Today

How are you all doing? I hope this email finds you and your loved ones safe, healthy, and making time for a few deep breaths. Be gentle with yourselves, have as much fun as you can, and let me know if there’s anything I can do to help you as we navigate this wild time.

Speaking of wild, it’s hard to imagine that a month ago, I was at the third annual ShapingEDU Unconference at Arizona State University. We all know how rapidly the COVID situation has been evolving, and though we had initially expected over 200 invite-only participants to join us at ASU, around 50 folks made it in person with many more joining remotely from around the world.

Karina graphic recording in person at Arizona State University - ShapingEDU Day 1

However, after first full day the organizing team made some difficult decisions. Ultimately, they decided to shift to a fully remote meeting for the final half day of the Unconference.  

That’s right: On Thursday the Unconference was blended in-person and online, and on Friday morning, all participants were fully remote. Without missing a beat, this remarkable group kept co-creating together – we weren’t going to lose the opportunity!

Screen sharing in Zoom, graphic recording on my iPad (behind my shoulder) - ShapingEDU Day 2

So, what made it possible for this group to pivot and adapt so quickly? How can your team learn from ShapingEDU?

Here are five observations as to what enabled this agile Unconference to remain successful despite unprecedented hurdles, that you can learn from and implement today!

1. The group was already used to blended learning – we meet regularly for webinars throughout the year between Unconferences to keep the work going.

   What you can do: Take some time to make sure your people are comfortable with the platform you’re using and make support accessible. Practice often!

2. We had a killer tech team supporting the whole event – streaming multiple cameras to Zoom, using mics so remote participants could hear, and a team of people monitoring the chat and Slack channels to answer questions and help with technical issues.

   What you can do: Have someone designated to help you run your remote meeting and be clear on expectations and roles for the two of you. Who will guide the conversation? Keep time? Monitor the chat? Even if it’s just you, think about how you can set expectations and build in time during the call to check on the chat, answer questions, and provide support.

3. Organizers communicated changes clearly and transparently – they were swift to share updates and how to continue participating. They leveraged multiple avenues for sharing how and when to stay involved, and kept it simple.

   What you can do: Have templates prepared ahead of time for various scenarios that might emerge. Post language for different outlets in a Google Doc that’s shared so your team all has the same info, and have a plan for who will make sure it’s shared where.

4. Graphic facilitation was leveraged in-person and remotely to provide continuity and engagement – at ASU, we created towers with boards on-site and live-streamed visuals to remote participants, and when we moved remotely, we shifted to screen sharing digitally created graphic notes. Watching the literal shape of the report outs emerge kept participants interested and helps catch people back up on the most important ideas, even if they do need to step away for a bit.

   What you can do: Partner with a graphic recorder before your remote meeting to brainstorm ways to leverage visuals to minimize the temptation of multi-tasking, keep track of many ideas, and build a shared picture of the conversation.

5. There was continuity throughout and after the Unconference -- from live to online sessions to continuing to work remotely between Unconferences, the ShapingEDU team knows that the visuals provide a solid foundation for building on ideas over time. They were sure to make the most of the graphics created during the Unconference in a follow up email (see below) with a clear call to action for next steps sparked memories and kept the community engaged even afterwards.

   What you can do: Create a communication strategy with a clear summary of the event and next steps for action from participants. Work with your graphic recorder so you’ve got visually engaging content that helps transport participants back to the ideas shared during the meeting, and carries the key ideas forward.

The follow up email after ShapingEDU 2020.

While meeting online often means lowering expectations for what is doable, you don’t have to sacrifice everything. Let’s explore how to leverage digital graphic recording or remote facilitation for you!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

Staying Home Even though live events have been cancelled for the next few weeks, I’m always impressed with how my clients adapt and innovate on the fly, and I’ve been digital graphic recording live for remote meetings.

How Can I Use the Graphics After an Event? In January I supported the National Council for Science and the Environment (NCSE) during their annual conference in DC. They’ve just released the conference re-cap website packed with videos, Tweets, and highlighting interactive pieces of the conference. You can see how they wove in the graphics in multiple ways – here are the Sights and Sounds of NCSE, the Experience Wall in Engagement with Purpose, and a full Graphic Recording Gallery.

For another perspective on how ShapingEDU pivoted on the fly and a couple of shots of me working at ASU, you can read the one and only Paul Signorelli’s blog about it here.

Concerned About COVID-19? Instead of Canceling Your Event, Consider This

If you’re planning an event, you’ve probably been following the news around COVID-19 very closely, weighing options, and building backup plans. First and foremost, I hope you are healthy, and I’m sending strength to those who have loved ones who are sick. For a list of resources for updates and guidelines for gatherings from the WHO and CDC, scroll on down to the bottom.

Working with planning teams and event organizers as a graphic recorder, I first want to say YOU’VE GOT THIS! The amount of work that goes on behind the scenes to pull ANY event or meeting off is immense, and adding uncertainty of any kind creates more work and potentially more stress.

With shifting travel advisories and varying individual risk tolerances for travel, should you postpone or even cancel your event?

NOT NECESSARILY!

Let’s be clear. I’m NOT advocating for unsafe travel or putting people at risk.

Instead, consider holding the meeting remotely to ensure your participants are safe and healthy! Here’s an excellent resource for tips and tools for remote meetings and events as well.

You might be thinking at this point “Sounds great on paper, Karina, but we all know how easy it can be to get distracted while working or convening remotely.” I agree – it’s wildly tempting to be multi-tasking on a video call.

So, how to keep participants glued to their screens and following what’s going on?

Partner with a graphic recorder.

We can work digitally and share screens to show the visual notes unfolding in real-time on the remote meeting platform, or set up a camera on paper and boards to build colorful walls that can be sent to the convening organization after the event to display in your office and share with people at the next in-person meeting.

AND WASH YOUR HANDS!!!

Resources and Updates on COVID-19 from the World Health Organization (WHO) and the Centers for Disease Control (CDC). Huge thanks to the International Forum of Visual Practitioners for compiling the great resources!

• A live-tracker of the spread of the disease from Johns Hopkins University

• WHO: World Health Organization:  

  • Planning recommendations for Mass Gatherings

  • Basic protective measures 

  • WHO's rolling updates on coronavirus disease (COVID-19)

• CDC: The Center for Disease Control

  • COVID-19 information page

  • The CDC’s recommendations for traveling

  • The CDC's interim guidance for planning mass gatherings or large community events

• A Joint Statement on Tourism and COVID-19 - UNWTO and WHO Call for Responsibility and Coordination

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

Phoenix & Tucson, AZ: Working with the State of Arizona’s HIV Prevention Program to capture ideas and stories on how to end the HIV epidemic. To say I was humbled is an understatement – from LGBTQ youth to trans communities to African American communities, it was an honor to listen and be part of these listening sessions.

Fort Collins, CO: Facilitating collaborative discussions around river health across departments within our City’s government. This is our backyard river, and one I love dearly, so I’m looking forward to seeing how different departments can work together!

Phoenix, AZ: I’m headed back to Arizona this week for the Third ShapingEDU Unconference hosted by Arizona State University. I am so excited to be part of this dynamic, innovative community building better learning futures for students. Here’s the Summary Illustration of the 10 Actions and Areas the community has developed guiding this work.

Where is YOUR Team’s Energy Going? One Way to Clarify for Sure.

Have you ever thought about something, then a few days or weeks later, that little thought has popped up in your life as a reality?

It’s such a treat to experience “energy flows where attention goes” -- in my personal life, and with groups using the graphics I create with them.

The visuals serve as focal points for groups to make connections or build shared agreement, illuminate a previously murky story, and reflect on their experiences together. They can also become “professional vision boards” for the organization to keep what’s most important front-of-mind among the complex systems they’re working in, for the coming weeks, months, even years.

It’s delightful to notice when thoughts seem to bring things to life, and for me it’s important to take time to appreciate them. Paying attention and offering gratitude is one of my favorite ways to stay centered, especially in the crazy times (cough, holidaze anyone? Click that link for some strategies to take it on with style and grace).

This week, as folks across the US take time to practice gratitude, I’d like to say I’m SO appreciative for you, my readers! Even if we haven’t met in person, you matter to me and I put my energy into these missives because you’re worth it! So, here’s a favorite from a few Novembers past – let’s draw turkeys!

Looking for ways to focus your team’s attention on what matters most?

Once again, thank you from my heart and soul for your partnership, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

I’m on vacation this week! Thanks in advance for slower than usual response times. Here’s what’s been happening in November:

Denver, Colorado: For the second annual Water in the West Symposium. Professionals across the food, environment, and municipal landscape discussed solutions to the challenges around water in the high desert.

Scottsdale, Arizona: With an executive leadership team. While I can’t share what I captured, here’s a digital welcome illustration I created for the first morning.

Denver, Colorado (again): To graphic record a visioning and relationship-building workshop for the Housing Innovation Alliance Live Round Table. The Alliance brought stakeholders together and designed a conversation-based day to ideate around the concept of creating Attainable Housing for All.

Albuquerque, New Mexico: When the office is the children’s science museum, you know it’s going to be a great day. Explora Museum brought me in to capture hands-on presentations about how to integrate STEAM (science, technology, engineering, ARTS, and math) into early childhood education!

The CSU Powerhouse: Graphic facilitating for leaders in Colorado’s hydrogen energy development. The group shared the state of the science and explored Colorado’s potential to lead the path toward massive decarbonization by using hydrogen.

In the Studio: Working on several studio illustration projects. Here’s a snapshot of a digital illustration for the team at IPBES to bring the words and details of their capacity-building strategy to life!

What Every Event Organizer Wants to Hear & How to Make it Happen

No matter what your job is, there’s a good chance you’ve had to organize some sort of meeting. And if you haven’t, you probably will. Whether it’s a regular small-team meeting or a massive annual conference, there’s often a lot more work put into organizing a well-run event.

So, first of all, for all you event organizers out there, I raise a glass to you and all the work behind-the-scenes or otherwise un-thanked you do!

Next, if you’re organizing a meeting/gathering/convening/conference/event/show, I want to give you something. Have you ever heard someone at an event you organized say something like…

“This was unforgettable!”

“This was the BEST conference I’ve ever attended!”

“I got SO MUCH out of that meeting!”

“I can’t WAIT to use what I learned with the rest of my team!”

...or even a simple “THANK YOU!”

These are just a few things you, as an organizer may be yearning to hear or overhear. Why? Those things mean your participants felt valued, saw something from a new perspective, that they were present and engaged, and that you’ve helped them do their jobs or live their lives better. And while there are heaps of ways you can create an event that is meaningful and participants love, I’ve got one sure-fire way to get people fired up (in a good way).

Bring in a graphic recorder.

Having someone visually scribing the content, listening for connections, or even for what’s not being said can catapult participants from looking at their phone screens under the table, to wondering how their ideas can be incorporated into the mural being created. Seeing visual summaries of conversations and discussions moves groups from “My idea” to “Our vision” and “Actions I can take”. It can give them tangible stepping stones to take what they learned and move forward, or help unravel a previously complex and mystifying topic.

So, the next time your team is starting to plan an important event, consider a graphic recorder, facilitator or scribe to support your participants, honor their time, and help them do the best thinking they can.

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

Want to hear “You’re the BEST organizer I’ve ever had the pleasure of working with!” from your clients? Let’s talk about blowing their minds!

Where in the World is ConverSketch?

Turning Dull Trainings into Delightful Drawings: The US Forest Service has to deal with a lot of challenging situations; if you live in the Western US, you probably know about the prolific wildfires this year. But did you also know the USFS is responsible for hazardous waste spills and clean up? I’m working to help explain the complexity of Spill Response Coordinators and how they work with other agencies when things get leaky. Here's a chart from the initial brainstorming session I facilitated.

Digital Scribing for ShapingEDU: Last spring I attended the ASU UnConference for on the future of higher education, technology, and meaningful learning for students. I'm in awe of how the organizers have carried the incredible energy of the 100+ participants forward into monthly video calls with participants from around the world on topics from the in-person event. The engagement was astounding, and I got to do live digital scribing while screen-sharing!

Editing Cave: Working on the final video for the Wildfire Risk Management Science Team, who use advanced mapping tools to help managers and responders make safer and more effective decisions about when and where to mitigate a wildfire.

Happy Summer from ConverSketch

While I’ve touted the power of consistency in previous posts, the fact of the matter is…it’s summer. Between graphic recording jobs, we took a week and explored San Francisco and the Northern California coast on the way to a stunning wedding of dear friends on the Smith River.

And, as I mentioned in my last dispatch, this summer I've had the honor of working on a surprise project which will be unveiled on Thursday, August 2nd in Old Town Square, Fort Collins at 7 pm. The Hazel Miller Band will be playing a Thursday Night Live concert in the Square, so if you're in NoCo, come on down, listen to some great music, and check out what I've been up to!

That big ol’ surprise project isn’t quite done, so…that’s my cue to leave you with this short, sweet update email. Now go enjoy some summer time!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

We Had A Kickass Retreat. Now What Do We Do with Those Drawings?

You pulled it off.

The right people in the room, excellent process design, a location that stimulated creativity and collaboration, excellent food. You even had a graphic recorder visually capture the conversations for you, which captivated participants and helped them see connections and build ownership of the ideas generated. The retreat. Was. Amazing. Everyone left feeling energized, with clear direction and shared understanding about where you’re headed and why.

Now what?

Aside from a cold beverage to celebrate pulling off such a stellar event, you know that you’ve got to figure out a way to keep participants motivated and energized after the retreat. How can you make sure they don’t get distracted with the day-to-day urgency of their work, and are able to keep the clear vision and energy front-of-mind?

Lucky for you, when the retreat is over, my job isn’t. The visual charts that are created are incredibly useful during, and also after the event. That’s why I create a custom list of suggestions to use the charts after the event, tailored to each of my clients’ needs and goals.  

And today I’m going to give you a sneak peek into what goes into them. A huge shout out to Lisa Arora for the framework I’m about to share.

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

Want to get more ideas for how to use your charts after an event? Let’s put your visual meeting notes into action for your organization!

Cheers!

Where in the World is ConverSketch?

In the Studio: Filming videos for the National Park Service and US Forest Service about climate change and wildfire risk planning. Things are heating up around here!

Albuquerque: To graphic record for a women’s health mentorship program. Looking forward to cactus and desert vibes.

My Biggest Takeaway from a Workshop in Visual Practice Might Surprise You. It Sure Surprised Me.

As a visual practitioner, I attend a LOT of meetings and workshops. Last week I flipped from business-as-usual (I mean, as usual as it can be for a visual practitioner) to step into a workshop as a participant rather than facilitator or recorder.

Hosted by Kelvy Bird and Alfredo Carlo, I found myself surrounded with people who I consider thought leaders and experts in the field. Over the course of a few days, I’ve begun to make a profound shift in the way I approach this work, and on a deeper level, provided conditions for me to examine how I show up in this world and what that means for the work I do for my clients.

The Visual Practice Workshop exceeded my expectations and pushed me to think more critically than I have in a long time, which means it’s going to take more than the couple of days I’ve had to process. I expect that what I’ve learned will be infused in these emails/posts moving forward, and I’m excited to catch and ride this wave of learning and pushing myself.

Most of all, I’m looking forward to what the things I’ve learned and explored this week mean for my clients. Applying new models to facilitate understanding of the group and their ideas, moving into a deeper practice of partnership with my clients, and cultivating/holding awareness in and around my groups are filling my mind and heart with potential.

For now, what has settled in most deeply is the power of Breathing. Probably not what you were expecting, right? Me either – life is funny that way.

Whether it’s taking a deep breath at the beginning of a session I’m scribing to truly listen to the bigger message before jumping in, or taking a deep breath to allow myself the time and space to think at a more systemic level about ConverSketch or the challenges my clients are tackling, or reflecting on the cyclical nature of systems and what we can learn from them. There is much to learn from breath and I’m ready to dive in with you!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, partnership and what you're each doing to make the world a better place.

Cheers, Karina

Interested in testing out how to apply some new approaches to this work?

Where in the World is ConverSketch?

Phoenix, Arizona: Last week before heading to Portland, I spent the day with the ASU Technology leadership team to continue supporting them as they build their organizational culture.

Illustrated video for NPS: Today I’m in the studio for the National Park Service filming another public service announcement about how to fish smart and be healthy. You can watch the other finished PSA’s here.

Happy New Year from ConverSketch

Hello!

I hope this finds you rested and enjoying time with loved ones this holiday season. I am full of appreciation for the incredible clients I’ve had the pleasure and honor of working with this year. I am in awe of all the groups doing important work I’ve been in the room to support visually.

Even though the holidays can be a busy time, I love the quiet reflection afforded by long nights or the muted quiet of the earth blanketed with gently falling snow. Each year around this time, I like to spend time reflecting on my business and life: what worked, what I’d like to change, and putting my vision for the next year on paper – here’s a post about my visioning process and inspiration.

I also have the pleasure of taking students from Colorado State University on a two-week volunteer tourism trip to Samburu, Kenya each year over their winter break. We leave tomorrow and will be spending our time learning about a completely different culture, working with a Women’s Village called Unity to build huts or shade structures (whatever they need!), teaching in the primary school (more or less), working with youth who have received scholarships to attend secondary school and celebrating recent graduates, and taking children on wildlife-viewing drives to talk about the importance of conservation. This place and these people are incredibly important to me and as part of ConverSketch’s values, I serve on the advisory board of the Samburu Youth Education Fund which provides the aforementioned scholarships, as well as make donations each year to supporting the youth and entrepreneurial endeavors of Unity Women’s Village and their beading.

Although the access to connectivity and technology in this rural community has grown over the seven years I’ve been visiting, wi-fi still isn’t reliable or pervasive, and I won’t have cell service while we’re in Archer’s Post. I’ll be responding to any messages after January 12th, 2018. Thanks in advance for your patience!

Wishing you and yours a New Year filled with Abundance, Joy, Light, Laughter, Adventure and Love.

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

Where in the World is ConverSketch?

Arizona State University Technology Office

I spent the day in Tempe working with the new leadership team for ASU’s Office of Technology as they defined their vision, values and how they wanted to work together to move from a group to a rockin’ team.

In the Video Studio

I’ve been working with the Wildfire Research Team (WiRe) for the past year developing a series of videos about their work to help communities become more fire adapted. The last video of the series is in the final stages of approval, and I’ll look forward to sharing the series in the beginning of 2018!

The Gift to Give Yourself

Hey folks,

I took the week before Thanksgiving almost completely off. It was glorious and filled with things like mountain biking and great food with friends and family. Returning to work I felt rested and ready for the projects lined up.

That might sound dreamy (and it was), but I found myself struggling with something mildly disturbing, especially the first few days: It was difficult to disengage my Work Brain and stop thinking about projects, emails, and my to-do list.

I’m not alone on this – according to this article in Fortune, more than half of all US employees had unused vacation time in 2016. Let’s just take a moment to let that sink in.

W.T.F?!

Why would we be letting ourselves think this is in any way, shape or form acceptable? Why would we as bosses or co-workers be perpetuating this absurd idea that we cannot allow ourselves time away from our occupations? Especially, when in fact this is completely counterproductive to doing quality work? And yet, there I found myself, on a week off thinking about things I “should” be doing for work.

As a business owner, it’s strangely tempting to not take time off. Even evenings or weekends might seem like a great time to just crank out a couple extra things that have been on my list forever. Especially during the holiday season when it seems like there are a million extra things to do.

So over the next few weeks, I encourage you to take some time for you. Whether that means 2 weeks exploring remote mountain villages, a weekend at some hot springs, or just waking up an hour earlier to get in a work out for your own sanity. Because when I really think about it, balance is imperative to make the most of the gift that is today.

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

After you’ve rested and are ready to fire things up again, let’s talk about putting visuals into action for your organization.

Where in the World is ConverSketch?

Today I’m in Phoenix (or Tempe – it’s hard to say) graphic recording for a senior leadership team at Arizona State University. More to come!

Last week I had the joy of graphic facilitating for the Inter-Agency Mixed-Ownership Abandoned Mine Working Group. It’s refreshing and inspiring to see a group of people actually collaborating across agency and geographic boundaries to improve the health of our watersheds.

I also graphically facilitated a Board Retreat for Trees, Water and People, a non-profit based in Fort Collins that does work to support rural communities across the Americas through sustainable natural resource management, farming, and capacity building.

Analog or Digital? How to Use Your Tools for Focused Creativity

Hey!

Have you ever noticed sometimes it’s just easier to be creative with specific supplies? What I mean is, have you ever tried starting a project on the computer, but it just hasn’t made sense until you picked up a pencil and started sketching or writing by hand?

Last week I learned about a podcast called “Hurry Slowly” from Jocelyn K. Glei. When I saw one of the episodes was an interview with Austin Kleon, I had to listen.

The whole 45-minute conversation is worth a listen if you find yourself interested in art, creative process, the role of movement in creativity, and design. If, however, you only have a few moments and I’m lucky to have gotten you to even open this email, here’s a quote that eloquently summarizes the phenomenon I mentioned up there at the top:

“The notebook is the place where you figure out what’s going on inside you or what’s rattling around. And then, the keyboard is the place that you go to tell people about it.”

How do you think best? What sparks your creative flow? What tools do you use that really bring you to a space that facilitates joyful creation?

For me, it’s a handful of markers and a massive sheet of paper. The large scale helps me feel open to make connections and include all the ideas floating around, make connections, then pick the direction I want to focus in on.

What about you?

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

Need a couple of helping hands (and markers) to get your creative process flowing? Let’s talk about your ideas.

Where in the World is ConverSketch?

New Mexico - Two weeks ago I graphic recorded for the New Mexico Breastfeeding Task Force. Healthcare professionals from clinics and hospitals around the state shared about how to support new moms and babies to be healthy starting from that very first hour.

Vacation Time! I took last week almost entirely off and enjoyed hot sprints, mountain biking, and thanksgiving with loved ones.