The Other AI

You know when you’re having a conversation with someone you admire, and pretty much every other sentence they say blows your mind?

Last fall I had the joy of getting to sit down with one of those people in my life, Heather Martinez, and something she casually dropped has been bouncing around inside me for months as I figure out how to chew on it and what it means for my graphic facilitation practice.

We were talking about process design for facilitating meaningful conversations, and I was gushing about Design Thinking and how complementary visual thinking is to that process.

Then Heather says something to the effect of “Yeah, but you can’t prototype humanity or emotions. That’s why I love Appreciative Inquiry!”

That brought me up short. I’ve dabbled with Appreciative Inquiry (or AI– not artificial intelligence AI), but with that statement, I immediately felt like it was a tool I needed to learn more about.

And this past week, the amazing and talented Christine Whitney-Sanchez facilitated over 700 IT professionals from across Arizona State University using Appreciative Inquiry and Open Space to build community, understand what’s most important to these people, and where to prioritize resources for the next year.

I think Appreciative Inquiry is a rad tool because it focuses on positivity, storytelling, human connection, discovery, and designing a path toward action. Unlike a lot of process design, it doesn’t assume to know the answers.

Here are the 5 D’s of Appreciative Inquiry, and you can learn more at this link.

Interested in applying Appreciative Inquiry to a question in your organization?

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

Provincetown, Massachusetts: Graphic recording for the second annual Broto Conference on Art and Climate Change where artists of all mediums and walks discussed how art could be used to scale climate action globally for good.

Photo: Michael & Suz Karchmer

Las Vegas, Nevada: With a group of engineers discussing the future of tech, trends, and big questions they’re thinking about. I can’t share much, but here’s one small illustration from my digital graphic recordings:

Tempe, Arizona: Back with the amazing Arizona State University Technology Office (UTO) who convened IT professionals from across the University to have conversations about what matters most to them and how the UTO can support a more cohesive IT network across the entire campus. This image was created from responses from an app in real-time during 21 simultaneous sessions!

Denver, Colorado: Supporting the work of Future Earth and H3Uni as they guided an esteemed group of individuals discussing the future of sustainability scholarship and how to address systems-level challenges to doing effective transdisciplinary sustainability research.

Yeah, it was a busy eight days!

One Simple Question You Can Use to Train Your Brain to Apply Systems Thinking to Any Challenge

I’m on a learning-about-systems-thinking-kick. Why? Because the challenges and questions I’m seeing across sectors with the clients I partner with are more complex, more dynamic, and require solutions that address root causes.

And I want you to have the skills to recognize systems at play and know how to look for creative solutions that lift your team to the next level.

My last post covered the basics of systems thinking and a few everyday places to observe systems in action.

Okay, so it’s easy to see how stocks and flows apply to a bathtub, or feedback loops are seen in bank account interest.  

But what about starting from scratch? Where to begin?

Here’s a gem from Thinking in Systems by Donella Meadows. Ask yourself:

If A causes B, is it also possible that B causes A?

Alright Karina, bring it back down. What does that actually look like?

If perceived lack of control causes low employee engagement, is it also possible that low employee engagement causes perceived lack of control?

Or…If not having a shared vision causes a siloed organization, is it also possible that a siloed organization causes not having a shared vision?

And if you want to get even more cerebral, she also challenges readers to “Try to think of a human decision that occurs without a feedback loop.”

 Do you have a persistent challenge your organization keeps coming back to? If you think some visual strategizing could illuminate a new solution…

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

In the Studio: Filming a new illustrated video for the National Park Service Climate Change Response Program, creating digital illustrations, and prepping for a lot of travel next week.

View fullsize

It's been a month since we've been back from rafting the Grand Canyon and I'm stoked to share this shot taken by my husband - that's me in the light blue rowing through a rapid called Upset! Click on the photo to see a larger version! Photo: Spencer Branson

Three Ways You Already Use Systems Thinking

Hey folks!

Systems thinking is one of my favorite tools to use with clients because it pairs really well with graphic facilitation, and it almost always leads to new insights and solutions.

And, systems thinking can be a complex, nebulous, and overwhelming.

For me, this boils down to two factors:

-          The world isn’t as simple as we’d like, so truly seeking to make change or find the root cause of things takes some digging

-          I was over-complicating the theory in my head

Thinking in systems, while not necessarily simple, is natural for us. We navigate them every day! Here are three ways you’re probably already using systems thinking.

Bathtubs. This everyday example illustrates the concept of stocks (elements of the system) and flows (how stocks change). When you turn on the water, you know the bathtub will take some time to fill up. And, when you pull the drain plug, you know it takes time to completely empty. So, with this simple example, you can see how stocks act as delays or buffers in the system (the tub isn’t instantly full or empty). If the tub is half full and you pull the plug and turn the water on at the same rate it’s leaving, you can see how the stock of water will be maintained at the same level (this is called dynamic equilibrium).

Caffeine. If you drink coffee or caffeinated tea, if you feel your energy level dropping, you might make yourself a cuppa to pick yourself back up to the desired level of energy. Your stock here is energy, and the caffeine is a flow. The energy delivery isn’t instantaneous; there’s a gap. This gap is what drives your decision on when and how much caffeine to drink. This illustrates a balancing feedback loop: energy available leads to a discrepancy (gap), which leads to drinking coffee, which leads back to energy available.

Your Savings Account. This next example shows us about reinforcing feedback loops. When you put money in a savings account (high five!), there is also an interest rate. The more money you put into the account, the more interest is accumulated, which puts more money in your account. You get the idea.

These are three examples of how systems behave, but of course there’s a whole lot more that goes into applying systems thinking to finding solutions or changing a system. Next time I’ll be sharing two key questions guaranteed to fire up your Systems Thinking Brain!

Intrigued and want to learn more? One of the all-time best books on this subject is Thinking in Systems by Donella Meadows.

Intrigued and want to apply some visual systems thinking to a challenge in your organization?

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers,

Where in the World is ConverSketch?

University of Illinois: Graphically facilitating a strategic planning retreat for Technology Services. Here’s a snapshot of the agenda I designed and facilitated visually for the group. If you’re curious about tech and higher ed, definitely check out the work happening with ShapingEDU!

Temecula, California: Capturing the big ideas about the future of the vision industry from today’s emerging leaders, facilitated by Sanitas Advisors. The energy was palpable and the community built in just one day was very cool to witness!